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Front Office Specialist

Responsibilities:

  • Greet, register, instruct, discharge and provide general assistance to patients.
  • Obtain demographic and financial information and enter into computer system.
  • Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.
  • Determine and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility
  • Retrieve and fax/mail medical records to primary care providers and insurance carriers per patient request.
  • Answer telephone, take messages and return voicemails.
  • Perform clerical tasks as required.

Qualifications

  • High school diploma or equivalent.
  • Medical office experience and a familiarity with basic medical terminology preferred.
  • Ability to work independently and with the public in a high-pressure environment.
  • Ability to work all shifts including day and weekend hours as needed.
  • Basic computer skills. Types 25 words per minute with 96% accuracy.
  • Detail oriented with excellent interpersonal communications skills.
  • Must have an outgoing and compassionate attitude.


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